Process for recharge done on terminated account

Process for recharge done on terminated account

Hi Team,

New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated.

Check the attached deck for more information.

Thanks!
    • Related Articles

    • SOC - Process Note

      Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
    • Payment Cancellation Process

      Dear Provisioning Team, Please refer to the attached file for Payment Cancellation Process on HOBS. Thanks, Team Tata Play Fiber
    • Mobile App interface - Recharge

      Hi Team, Please find the attachment Thanks!
    • Security Check Process

      Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:
    • (Minor) Name Correction Process Flow changed

      Dear Team, We have revamped the process for (Minor) Name Correction Process Flow changed: 1. The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging. 2. The ...