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Security Check Process
Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:
(Minor) Name Correction Process Flow changed
Dear Team, We have revamped the process for (Minor) Name Correction Process Flow changed: 1. The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging. 2. The ...
Process for recharge done on terminated account
Hi Team, New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated. Check the attached deck for more information. Thanks!
Payment Cancellation Process
Dear Provisioning Team, Please refer to the attached file for Payment Cancellation Process on HOBS. Thanks, Team Tata Play Fiber
Profile Details Change Process
Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber