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Profile Details Change Process
Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber
Ownership Change Revised Process
Update: In a different address and RFS scenario, keep the ownership transfer request open and proceed with raising the relocation request. New Update: From 5/5/25 onwards, all non-Blood ownership change request at same address shall be treated as ...
Security Check Process
Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:
(Minor) Name Correction Process Flow changed
Dear Team, We have revamped the process for (Minor) Name Correction Process Flow changed: 1. The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging. 2. The ...
Process for recharge done on terminated account
Hi Team, New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated. Check the attached deck for more information. Thanks!