Alternate Recharge Methods

• Related Articles

• Seeking Alternate Number

  Hi Team, Please find attached the updated deck with scripts and email emulates on seeking the alternate number from customer. Regards, Team TPF

• Alternate Number field added on the Zoho Desk

  Hi Team, Please note: Alternate Number field added on the Zoho Desk.

• Process for recharge done on terminated account

  Hi Team, New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated. Check the attached deck for more information. Thanks!

• NPS Update on Recharge via Mobile App

  Hi Team, Please find attached the training deck on the NPS Update for the Mobile App. Regards, Team TPF

• First Time Recharge (FTR) - Retention Offer

  Dear Team, Please find update on First Time Recharge (FTR) - Retention Offer. What is the offer? 3 + 1 - Same Offer valid for next 2 recharge cycle and 6 + 1 & 12 + 1 - Same Offer valid for next 1 recharge cycle. Who is eligible? Applicable for both ...