Zoho Apptics Portal for Social Media Team

Zoho Apptics Portal for Social Media Team

Dear Team,

Please find the attached Zoho Apptics Portal details / handling guide for Social Media Team.







Thanks and Regards,
Team Tata Play Fiber
    • Related Articles

    • Social Media (SM) Handling Process for DTH Ticket

      Dear Team, Effective 2nd May 2024, the ticket handling guidelines for social media interaction of Tata Play DTH & Tata Play Fiber have been updated. Please find the details below; Thanks and Regards, Team Tata Play Fiber
    • Social Media Response - Non-Voice Mar'25

      Hi Team, New Scenario / Response added: Raise Ticket Option replaced by Live Chat on mobile app Hi (@Cusomer Name), To streamline our support process and provide you with faster assistance, we have introduced the Live Chat feature, where our service ...
    • Zoho Tagging Update

      Hi Team, Please find attached the Tagging update deck for the W.COM agents. Regards, Team Tata play Fiber
    • New Field Added on ZOHO CRM

      Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber
    • Contact Details Update on Zoho

      Hi Team, Please find attached the document on how to update contact details on Zoho. Regards, Team TPF