Social Media Response - Non-Voice Mar'25

Hi Team,

New Scenario / Response added: Raise Ticket Option replaced by Live Chat on mobile app

Hi (@Cusomer Name), To streamline our support process and provide you with faster assistance, we have introduced the Live Chat feature, where our service experts are available online to assist you promptly. Simply click on the Live Chat option on the Tata Play Fiber app home page to connect with our team. You can also reach us at care@tataplayfiber.com or call us on 1800 120 7777.

Attached is the file for updated Social Media Responses.

Updated responses added for X (previously twitter)

Thanks,

Team Tata Play Fiber

• Related Articles

• Social Media (SM) Handling Process for DTH Ticket

  Dear Team, Effective 2nd May 2024, the ticket handling guidelines for social media interaction of Tata Play DTH & Tata Play Fiber have been updated. Please find the details below; Thanks and Regards, Team Tata Play Fiber

• Address Utility Change - LOB: Non-Voice

  Hi Team. Please find the process update for Address Utility Change. Also attached is the sample Excel file for reference. Thanks & Regards, TATA Play Fiber

• Zoho Apptics Portal for Social Media Team

  Dear Team, Please find the attached Zoho Apptics Portal details / handling guide for Social Media Team. https://apptics.zoho.in/ac Thanks and Regards, Team Tata Play Fiber

• Integration of Zoho Oneview and Zoho Desk (for Non-Voice)

  Hi Team, Please find attached the updated document on the integration of Zoho Oneview and Zoho Desk. Regards,' Team Tata Play Fiber

• Inbound Voice IVR Flow for Outage

  Hi Team, Please note, that we have incorporated a Network Outage prompt in Inbound Voice IVR Flow for Outage. Please find attached PPT for reference along with report format in slide 3. Thanks and Regards, Team Tata Play Fiber