NPS Update on Recharge via Mobile App
Hi Team,
Please find attached the training deck on the NPS Update for the Mobile App.
Regards,
Team TPF
Related Articles
NPS Calling Script
Hi Team, Please find attached the calling scripts for the following campaigns of NPS Survey: Care Email App Recharge FSD Assignment Call Center - Inbound Non-Interacted Customers (NIC) Relocation SR Closure Go to the attachment to download the ...
Blue Ticker Update on the App
Hi Team, Tata Play Fiber Mobile App is now updated with new messages on the Blue Sticker (under the plan name) and the Promotion Button on the home page. For your reference, below are the grids based on which the customers are segregated regarding ...
DTH-Binge Delink Update
Hi Team, Please find attached the deck on DTH-Binge Delink update. Regards, Team TPF
Net Promoter Score (NPS) on New Installation
Hi Team, We have also started NPS on the new installation. Download the attached deck for more info on the same. The deck contains details on the questions to the customers during the survey along with the details on how to get the report. Regards, ...
Upgrade to OTT Lite from Non OTT Plan - Mobile Journey
Hi Team, Please find attached the updated journey of OTT Lite plan while upgrading from the mobile app. The mobile app plan change is possible only if the customer is on Fiber-only plan. The shown customer is using Fiber-only plans. Regards, Hamza ...