(Minor) Name Correction Process Flow changed

(Minor) Name Correction Process Flow changed

Dear Team,

We have revamped the process for (Minor) Name Correction Process Flow changed:

1.      The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging.

2.      The tagging will flow to the ‘Approver’ desk, the approver team will verify the details from POI and will approve or reject the case.

3.      As per the outcome the approvers will reach out to the customer to inform those changes has been done.

Thanks,
Team Tata Play Fiber


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