Payment Cancellation Process on HOBS (Provisioning Team)

Payment Cancellation Process on HOBS (Provisioning Team)

Dear Provisioning Team,

Please refer to the attached file for Payment Cancellation Process on HOBS.



Thanks,
Team Tata Play Fiber 
    • Related Articles

    • SOC - Process Note

      Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
    • Billing details on HOBS are now available on a click!

      Hi Team, Following are the updates going live from 22nd March 2024 on HOBS. The below screenshots indicate that 'Account Details', 'Balance History' and 'Credit Tracking' will appear collapsed, where the user has to click on them to reveal the ...
    • HOBS Downtime Scripts / Templates

      Hi Team, Please find attached the updated deck on the templates and scripts for using them during the HOBS downtime. Regards, Hamza Ansari
    • PPPOE Password Reset Process Change - L2

      Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...
    • (Minor) Name Correction Process Flow changed

      Dear Team, We have revamped the process for (Minor) Name Correction Process Flow changed: 1. The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging. 2. The ...