Payment Cancellation Process
Dear Provisioning Team,
Please refer to the attached file for Payment Cancellation Process on HOBS.
Thanks,
Team Tata Play Fiber
Related Articles
Mange Payment option is now serviceable from TPF Mobile App
Dear Team, The users would be able to delete the Auto-pay subscription and delete the saved card details. Please check the attached file for detailed reference. Thanks!
SOC - Process Note
Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
Process for recharge done on terminated account
Hi Team, New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated. Check the attached deck for more information. Thanks!
PPPOE Password Reset Process Change - L2
Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...
Account Cancellation Process Update - NRFS Relocation
Hi Team, Please find attached the updated process for the Account Cancellation – NRFS Location. Kindly help cascade to the team. Regards, Hamza Ansari