Security Check Process

Dear Team,

It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:

• Related Articles

• SOC - Process Note

  Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber

• PPPOE Password Reset Process Change - L2

  Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...

• How to check plan history on HOBS?

  Hi Team, Please refer to the screenshots below on how to check the customer's previous plan details over HOBS. The below screenshot highlights where an agent needs to click to go for checking the customer's previous plan details. Go to the ...

• Check RFS-NRFS via website

  Hi Team, Please refer to this training deck for understanding how to check the RFS-NRFS via the website link provided. Regards, Team TPF

• Area feasibility Check by Mobile Number

  Dear Team, Here we are with a new feature live on ZOHO Oneview CRM. Thanks and Regards, Team Tata Play Fiber