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OB Script: OTT Upgrade Health Check Welcome Script
Hi Team, Please find attached both the updated script for the respective campaign. Regards, Team TPF
Binge OTT Lite Launched
Hi Team, Starting from the fourth week of September 2024, the MX Player app will no longer be available on OTT Lite. As a result, 4 + 2 plan will change to 4 + 1. For the back-office team: If an OTT Lite (149) user’s apps are not displaying in ...
NPS Calling Script
Hi Team, Please find attached the calling scripts for the following campaigns of NPS Survey: Care Email App Recharge FSD Assignment Call Center - Inbound Non-Interacted Customers (NIC) Relocation SR Closure Go to the attachment to download the ...
New OTT Plans - Launch
Dear Team, HOBS CRM - View for OTT Platforms name under Binge details, has been change Plan Visibility under Recharge Section has been changed - Check the attachment for update. New: Please find the attachment for detailed information of New OTT ...
Upgrade to OTT Lite from Non OTT Plan
Hi Team, Please refer to the training deck for upgrading to OTT Lite Plan from a Non OTT Plan. Attached the updated list of customers who are eligible for the upgrade. Regards, Hamza Ansari