SR Closure Templates (for SR Closure Team Only)

SR Closure Templates (for SR Closure Team Only)

Dear Team,

Please find attachment for SR Closure Templates Latest updated on 3 March 2025..

Warning
Please note: It is for Back-Office & Outbound - Closure Team Only

Thanks and Regards,
Team Tata Play Fiber
    • Related Articles

    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
    • SR Closure Remarks Visible on the Mobile App

      Hi Team, Please find attached the updated training deck for SR Closure Remark visibility on the mobile app. Regards, Team TPF
    • **Cluster Closure Advisory** Service discontinuation

      Dear Team, Attached is the standard advisory for Cluster Closure. Latest Update: The refund details are available in the attached file for these cluster. East of Kailash, GK-1, Greater Kailash-2, Patuli, and Preet Vihar: from 31st Dec'24 services has ...
    • Mandate norms for Tech tickets - Back-Office

      Hi Team, Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1. Please find attached file for Mandate norms for Tech tickets - Back-Office. Thanks and Regards, Team Tata Play Fiber
    • JioHotstar back in Tata Play Binge

      Hi Team, Important reiteration: • No refund tagging for JioHotstar. • If the customer cannot add or remove the OTT app to JioHotstar through the 1 OTT App platform change the journey tag under JioHotstar not working. • No compensation can be made if ...