JioHotstar back in Tata Play Binge

Hi Team,

Important reiteration:

• No refund tagging for JioHotstar.

• If the customer cannot add or remove the OTT app to JioHotstar through the 1 OTT App platform change the journey tag under JioHotstar not working.

• No compensation can be made if the customer has purchased a standalone subscription. We will need to apologize and  tag FTR under JioHotstar back in Binge.

• Don’t use JH abbreviation - write the full form - Jio Hotstar

• Inbound shall transfer the call as per BAU in JioHotstar cases for any issues of streaming or where customer is being asked to subscribe even after the platform shows selected in the list of OTTs on OneView. 

Please find the attached deck for detailed information:

Thanks!

• Related Articles

• Binge App Troubleshooting Steps

  Dear Team, Please find the attached deck, for Binge troubleshooting. The deck is designed in a decision tree format or you can find the VOCs by pressing control + F (type the key word of the VOC) followed by enter. Kindly share your inputs in the ...

• Binge Box Banner Update for App Users

  Hi Team, Binge Box Offer banner has been updated for eligible customers on the customer app. Kindly refer to the attached document for more details. Regards, Team TPF

• Ask Buddy || Tata Play Binge chat has been integrated in our Fiber Mobile app

  Hi Team, From the "Support" tab in our Tata Play Binge mobile app, when the customer clicks on "Binge / OTT Related," they will be directed to the Tata Play Binge chat flow without leaving the app. Hope this helps! Thanks.

• Tata Play DTH / Binge Update

  Hi Team, This is to apprise you all that the NCF charges has been increased, below are the updated charges: Please find attached the deck on DTH-Binge Delink update. Regards, Team TPF

• Tata Vendor Plans

  Hi Team, Please find attached the training document for Tata Vendor Plans and list of Tata Play Fiber Vendors. Regards, Team TPF