Mandate norms for Tech tickets - Back-Office

Mandate norms for Tech tickets - Back-Office

Hi Team,

Please find Mandate norms for Tech tickets to be followed:





Thanks and Regards,
Team Tata Play Fiber
    • Related Articles

    • Social Media Templates for Back-Office Team

      Dear Team, Please find attachments for Social Media Templates. Also note, that the files may be revised soon. Thanks and Regards, Team Tata Play Fiber
    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
    • Documentation Norms for Enterprise and Retail Connections

      Dear All, Please find the documentation Norms for Enterprise and Retail Connections. Would request you to follow the below documentation process for smooth customer onboarding first time right. Thanks & Regards, Team Tata Play Fiber
    • SR Closure Templates (for SR Closure Team Only)

      Dear Team, Please find attachment for SR Closure Templates. New file has been added. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber
    • Customer Ticket History tab added on the ZOHO desk.

      Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...