Mandate norms for Tech tickets - Back-Office
Hi Team,

Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1.
Please find attached file for Mandate norms for Tech tickets - Back-Office.
Thanks and Regards,
Team Tata Play Fiber
Related Articles
Back-Office Dialer (VERVE)
Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
Documentation Norms (For DV team only)
Hi, Check the attached file for details. Thanks!
Demo Account Documentation Norms
Dear Team, Please find the attached list for "Demo Account Documents Required". Thanks!
SR Closure Templates (for SR Closure Team Only)
Dear Team, Please find attachment for SR Closure Templates Latest updated on 3 March 2025.. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber
Customer Ticket History tab added on the ZOHO desk.
Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...