Mandate norms for Tech tickets - Back-Office

Hi Team,

Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1. 

Please find attached file for Mandate norms for Tech tickets - Back-Office.

Thanks and Regards,

Team Tata Play Fiber

• Related Articles

• Back-Office Dialer (VERVE)

  Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

• Documentation Norms (For DV team only)

  Hi, Check the attached file for details. Thanks!

• Demo Account Documentation Norms

  Dear Team, Please find the attached list for "Demo Account Documents Required". Thanks!

• SR Closure Templates (for SR Closure Team Only)

  Dear Team, Please find attachment for SR Closure Templates Latest updated on 3 March 2025.. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber

• Communication of Technical Tickets & Communication on Ticket Acknowledgment by Field Engineer

  Dear Team, Please find the attachment for : Communication on Ticket Acknowledgment by Field Engineer Communication of Technical Tickets Thanks & Regards, Tata Play Fiber