Communication of Technical Tickets

Communication of Technical Tickets

Dear Team,

Please find the attachment for Communication of Technical Tickets.

Thanks & Regards,
Tata Play Fiber
    • Related Articles

    • Mention Interaction ID on Email Tickets & Desk

      Hi Team, It is now mandatory to mention the Interaction ID on the FTR emails sent to customers or those emails where you have not inserted the Request / Complaint ID. Please follow the attached for more details. Regards, Hamza Ansari
    • Mandate norms for Tech tickets - Back-Office

      Hi Team, Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1. Please find attached file for Mandate norms for Tech tickets - Back-Office. Thanks and Regards, Team Tata Play Fiber
    • Technical Troubleshooting Steps

      Dear Team, Please find the attached deck for revised "Technical Troubleshooting Steps". Thanks!
    • Whatsapp Communication on One View

      Whatsapp Communication details on One View Whatsapp Communication sent to Customer will now be visible on One View at the bottom of the Customer Information page. This would contain details of WA messages sent from the Tata Play Fiber handle over the ...
    • EMI WhatsApp Prompt Update for Outbound on Dialer

      Hi Team, Below snapshot highlights what prompt a customer would receive regarding the EMI on his/her WhatsApp. Below snapshot highlights how the same is going to reflect on the dialer. Regards, Hamza Ansari