BBIT Ticket Procedure

Dear Team,

Updated BBIT Portal URL - https://servicedeskplus.tataplayfiber.co.in

Only authorised team members shall raise the BBIT Ticket.

Below is the new BBIT Ticket Creation Guidelines:

This is to apprise you the BBIT Ticket Procedure.

Thanks & Regards,

Team Tata Play Fiber

• Related Articles

• Social Media (SM) Handling Process for DTH Ticket

  Dear Team, Effective 2nd May 2024, the ticket handling guidelines for social media interaction of Tata Play DTH & Tata Play Fiber have been updated. Please find the details below; Thanks and Regards, Team Tata Play Fiber

• Customer Ticket History tab added on the ZOHO desk.

  Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...

• Net Promoter Score (NPS) on Care Email Ticket Closure

  Hi Team, This is to apprise you that we are live with Net Promoter Score (NPS) on Care Email Ticket Closure. Please refer to the attachment for more details. Regards, Team Tata Play Fiber

• Communication of Technical Tickets & Communication on Ticket Acknowledgment by Field Engineer

  Dear Team, Please find the attachment for : Communication on Ticket Acknowledgment by Field Engineer Communication of Technical Tickets Thanks & Regards, Tata Play Fiber

• SOC - Process Note

  Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber