Customer Ticket History tab added on the ZOHO desk.

Dear Team,

Accessing customers' ticket history is just a click away (for Back-Office team).

1.   Click on the 'Customer Ticket History' section under 'Ticket' tab. 

2. All tickets raised by the customer, will appear on the left hand side of the screen.

Thanks and Regards,

Team Tata Play Fiber

• Related Articles

• New Field Added on ZOHO CRM

  Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber

• Social Media Templates for Back-Office Team

  Dear Team, Please find attachments for Social Media Templates. Also note, that the files may be revised soon. Thanks and Regards, Team Tata Play Fiber

• Back-Office Dialer (VERVE)

  Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

• Social Media (SM) Handling Process for DTH Ticket

  Dear Team, Effective 2nd May 2024, the ticket handling guidelines for social media interaction of Tata Play DTH & Tata Play Fiber have been updated. Please find the details below; Thanks and Regards, Team Tata Play Fiber

• Auto-Fill Update on Zoho for the Customer ID and RMN

  Hi Team, Following is the new updated rolled out for the Zoho CRM Desk. Regards, Team TPF