Back-Office Dialer (VERVE)

Dear Team,

Please find the file attached for Back-Office Dialer (VERVE) for reference. 

Key points to remember: 

1. Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login
   
2. Until the advisor will not select the ‘Submit’ option next call will not land.
   
3. A re-dial option is configured for uncertain call drop cases
   
4. CRM Link to Login: http://192.168.204.39/crm/tpf/ for - NC (Non-Contactable) /Binge /On-Hold cases  
   

Please note: 2 Different attachments are available. 1st is agent's view of the dialer 2nd is supervisor's view.

​

Further, please find the attachment for walkthrough.

Thanks & Regareds,

Team Tata Play Fiber

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