Mode of Interaction (Back-office)

Mode of Interaction (W.Com)

Dear Team,

Please find attached the updated grid for the mode of interaction. 

Thanks & Regards,
Team || Tata Play Fiber

    • Related Articles

    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

    • Social Media Templates for Back-Office Team

      Dear Team, Please find attachments for Social Media Templates. Also note, that the files may be revised soon. Thanks and Regards, Team Tata Play Fiber

    • W-COM Training module.

      Dear Team, Please find W-COM Training module. Thanks & Regards, Tata Play Fiber

    • Mandate norms for Tech tickets - Back-Office

      Hi Team, Please find Mandate norms for Tech tickets to be followed: Thanks and Regards, Team Tata Play Fiber

    • Net Promoter Score (NPS) on Care Email Ticket Closure

      Hi Team, This is to apprise you that we are live with Net Promoter Score (NPS) on Care Email Ticket Closure. Please refer to the attachment for more details. Regards, Team Tata Play Fiber