Mode of Interaction (W.Com)
Dear Team,
Please find attached the updated grid for the mode of interaction.
Thanks & Regards,
Team || Tata Play Fiber
Related Articles
Back-Office Dialer (VERVE)
Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
W-COM Training module.
Dear Team, Please find W-COM Training module. Thanks & Regards, Tata Play Fiber
Mandate norms for Tech tickets - Back-Office
Hi Team, Please find Mandate norms for Tech tickets to be followed: Thanks and Regards, Team Tata Play Fiber
Net Promoter Score (NPS) on Care Email Ticket Closure
Hi Team, This is to apprise you that we are live with Net Promoter Score (NPS) on Care Email Ticket Closure. Please refer to the attachment for more details. Regards, Team Tata Play Fiber
Edit scenario Invoice/Annexure || Back-Office Team
Dear Team, This is to apprise you that if the customer asks for (1) Minor Name correction, (2) Address correction and (3) Addition of Landline number, or if any of them are missing, on the Invoice/Annexure, the back-office team shall tag the BBIT ...