Edit scenario Invoice/Annexure || Back-Office Team

Edit scenario Invoice/Annexure || Back-Office Team

Dear Team,

This is to apprise you that if the customer asks for (1) Minor Name correction, (2) Address correction and (3) Addition of Landline number, or if any of them are missing, on the Invoice/Annexure, the back-office team shall tag the BBIT ticket using the appropriate tagging.

 

Scenario

Group

Technician

Billing Related Changed

SkyVera Team

Sterlite Monitor

 

Post confirmation from the billing team/BBIT Team, agent can proceed to edit the current or previous invoice/annexure


Further, the updated details would start reflecting from upcoming month. 

Note that updates will not be reflected on the previous month's invoice/annexure on our mobile application. 

What is the difference between 'name change' and 'name correction'?

  1. Name Change:
    • The "Name Change" is where the users update the entire name, including the first name, last name, or both.
  2. Name Correction:
    • The "Name Correction" function is to fix errors or inaccuracies in a customer's existing name.
    • This is meant to correct the typos, misspellings, or other mistakes in official records or documents.
    • Add Salutation, Tittle, Middle Name or Last name, if missing 

Thanks & Regards,

Team Tata Play Fiber


    • Related Articles

    • Invoice/Annexure Training Module

      Dear Team, Please note, a new update: Advisors can now send any annexure available in HOBS / Oneview CRM by click on the email icon, even if it's from a previous date. If it has been identified that upon sending from our end, the customer haven't ...

    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

    • Refund Handling Scenario Wise - All LOBs

      Dear Team, Please find the attachment for Refund case handling. Scenarios: 1. Multiple / duplicate recharge 2. Wallet balance refund (Expectational Approval) 3. Wrong recharge on other account 4. Security Deposit (SD) refund post CPE collection ...

    • SR Closure Templates (for SR Closure Team Only)

      Dear Team, Please find attachment for SR Closure Templates. New file has been added. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber

    • Mandate norms for Tech tickets - Back-Office

      Hi Team, Please find Mandate norms for Tech tickets to be followed: Thanks and Regards, Team Tata Play Fiber