Troubleshooting Steps

Dear Team,

Scenario: A speed test is conducted on Oneview CRM, and the interaction gets automatically tagged.

New Update: In that interaction "Technical > Speed Test," the speed test results will now be automatically filled in the remarks section.

Please find the attachments containing troubleshooting steps for technical scenarios.

Below are the scenarios covered:

1. No Connectivity
   
2. Speed Issue
   
3. Frequent Disconnection
   

Post performing troubleshooting steps, if the issue is unresolved, raise a service request. It is required to select - 'No Connectivity / Speed Issue / Frequent Disconnection - HOBS'. Only then the service request will go to field team for resolution. 

Thanks and Regards,

Team Tata Play Fiber

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