Troubleshooting Steps

Troubleshooting Steps

Dear Team,


Please find the attachments containing troubleshooting steps for technical scenarios.

Below are the scenarios covered:

  1. No Connectivity
  2. Speed Issue
  3. Frequent Disconnection
Post performing troubleshooting steps, if the issue is unresolved, raise a service request. It is required to select - 'No Connectivity / Speed Issue / Frequent Disconnection - HOBS'. Only then the service request will go to field team for resolution. 

Thanks and Regards,
Team Tata Play Fiber

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