Dos and Don'ts to reduce FSD Assignment

Hi Team,

Please follow the Dos and Don'ts to reduce FSD Assignment.

Thanks and Regards,

Team Tata Play Fiber

• Related Articles

• Escalation Matrix / Hierarchy Mar'25

  Dear Team, Please find the below Escalation Matrix / Hierarchy Mar'25 attached: 1. NOC Matrix for technical cases 2. Sales, FSD & Installation Hierarchy 3. GIS Matrix Thanks & Regards, Team Tata Play Fiber

• New Field added on Oneview for Relocation Request

  Hi Team, Please find attached for the reference screenshot of Oneview, where a new field is added while tagging a Relocation Different address request. When submitting a "Relocation – for different address" request via Oneview CRM, a new tab titled ...

• New Field Added on ZOHO CRM

  Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber

• Alternate Number field added on the Zoho Desk

  Hi Team, Please note: Alternate Number field added on the Zoho Desk.

• Communication of Technical Tickets & Communication on Ticket Acknowledgment by Field Engineer

  Dear Team, Please find the attachment for : Communication on Ticket Acknowledgment by Field Engineer Communication of Technical Tickets Thanks & Regards, Tata Play Fiber