Demo Account Documentation Norms

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  Hi, Check the attached file for details. Thanks!

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• Mandate norms for Tech tickets - Back-Office

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• Process for recharge done on terminated account

  Hi Team, New Briefing Overview: A ticket will be automatically generated on HOBS if the customer recharges an account that is now terminated. Check the attached deck for more information. Thanks!

• Handling of Deactivated Account

  Please note, validity on deactivate account can be added for 3 or 7 days only.