Handling of Deactivated Account
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Dear Team, Please find the attachment for Refund case handling. Remarks format updated in "Wrong Recharge on other account" scenario. Scenarios: 1. Multiple / duplicate recharge - Undertaking format added 2. Wallet balance refund (Expectational ...
Old Plan Handling
Dear Team, Latest Update 3 Jan'25: The 50 Mbps and Fiber-only plans will be visible in the mobile app’s “Plan Section” exclusively to the existing customers accessing these 2 plans. Please find the revision: Thanks!
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Dear Team, Update 26 Feb'25: 10 Corporate Retail Plans are live for selected customers: Briefing: It is live for new activations and plan change shall be done only for those who have been onboarded on these plans. Eligibility: It is mandatory that ...
HOBS CRM Updated URL for Login
Dear Team, Please login HOBS CRM, with updated URL below: https://dr-hobs.tataplayfiber.com/cas/login?service Username and Password remains same. Thanks, Team Tata Play Fiber
Billing details on HOBS are now available on a click!
Hi Team, Following are the updates going live from 22nd March 2024 on HOBS. The below screenshots indicate that 'Account Details', 'Balance History' and 'Credit Tracking' will appear collapsed, where the user has to click on them to reveal the ...