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New OTT Plans - Launch
Dear Team, Latest Update - In the Account Tab under "Addon OTT Platforms": The preferred/manually selected Apps will reflect in BOLD and complementary apps in normal font. HOBS Nomenclature: HOBS CRM - View for OTT Platforms name under Binge details, ...
Customer Migration from Old to New Plans
Hi Team, Please find attached the training deck for Customer Migration from old to new plans. Also attached with this article is a detailed Excel sheet for your reference. Regards, Team TPF
Language Wise OTT App & Device Concurrency
Dear Team, Please check the below links to check Language Wise OTT App & Device Concurrency. Zee5 Logo Update: The Zee5 logo has been refreshed and is now represented as Z5. Sony Liv OTT app will be discontinued from the BINGE platform effective June ...
Refund Handling Scenario Wise - All LOBs
Dear Team, Please note: Payment cancellation can be done by SOC team based on "Indrajeet Pal" Approval. Please find the attachment for Refund case handling & Refund SOP Remarks format updated in "Wrong Recharge on other account" scenario. Scenarios: ...
50 Mbps Plans Launched for TCL Customers
Hi Team, Two new plans for the TCL customers are introduced. Details are as follows. Click on the above image to open. Click again to zoom into the details. The above table highlights the plan price and with and without tax along with the other ...