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New OTT Plans - Launch
Dear Team, Latest Update - In the Account Tab under "Addon OTT Platforms": The preferred/manually selected Apps will reflect in BOLD and complementary apps in normal font. HOBS Nomenclature: HOBS CRM - View for OTT Platforms name under Binge details, ...
Customer Migration from Old to New Plans
Hi Team, Please find attached the training deck for Customer Migration from old to new plans. Also attached with this article is a detailed Excel sheet for your reference. Regards, Team TPF
Refund Handling Scenario Wise - All LOBs
Dear Team, Please find the attachment for Refund case handling. Remarks format updated in "Wrong Recharge on other account" scenario. Scenarios: 1. Multiple / duplicate recharge - Undertaking format added 2. Wallet balance refund (Expectational ...
Tata Vendor Plans
Hi Team, Please find attached the training document for Tata Vendor Plans and list of Tata Play Fiber Vendors. Regards, Team TPF
50 Mbps Plans Launched for TCL Customers
Hi Team, Two new plans for the TCL customers are introduced. Details are as follows. Click on the above image to open. Click again to zoom into the details. The above table highlights the plan price and with and without tax along with the other ...