Refund Handling Scenario Wise - All LOBs

Dear Team,

Please note: Payment cancellation can be done by SOC team based on "Indrajeet Pal" Approval.

Please find the attachment for Refund case handling.

Remarks format updated in "Wrong Recharge on other account" scenario.

Scenarios:

1. Multiple / duplicate recharge - Undertaking format added

2. Wallet balance refund (Expectational Approval)

3. Wrong recharge on other account

4. Security Deposit (SD) refund post CPE collection

Regards,

Team Tata Play Fiber

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