Refund Handling Scenario Wise - All LOBs

Refund Handling Scenario Wise - All LOBs

Dear Team,

Please find the attachment for Refund case handling.

Remarks format updated in "Wrong Recharge on other account" scenario.


Scenarios:

1. Multiple / duplicate recharge - Undertaking format added
2. Wallet balance refund (Expectational Approval)
3. Wrong recharge on other account
4. Security Deposit (SD) refund post CPE collection

Regards,
Team Tata Play Fiber

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