Dear Team, This is to brief you about an innovation on Oneview CRM. Where the agents will be restricted from raising a ticket for a similar service request type – Installation or Technical. Please check the attached deck for reference. Thanks & ...
Dear Team, Scenario: A speed test is conducted on Oneview CRM, and the interaction gets automatically tagged. New Update: In that interaction "Technical > Speed Test," the speed test results will now be automatically filled in the remarks section. ...