Duplicate Service Request Restriction

Duplicate Service Request Restriction

Dear Team,


This is to brief you about an innovation on Oneview CRM.

Where the agents will be restricted from raising a ticket for a similar service request type – Installation or Technical.





Please check the attached deck for reference. 


Thanks & Regards,
Team Tata Play Fiber



    • Related Articles

    • Duplicate SR Restriction on One View

      Restriction of Duplicate SR on One View If a SR with same Type and Sub-type is already in Open State on HOBS / One View, same SR cannot be raised from One View Error Message which user will get : "Similar service request is already in open state"
    • Service Discontinuation – Howrah

      Dear Team, This is to inform you that Tata Play Fiber services will not be available at Howrah region from 30th Jun 2025 We have initiated the following WhatsApp message to the attached customer base. Follow-up calls are scheduled for 9th, 16th, ...
    • Grace Service discontinuation from 26 Sep'24 11:59 PM

      Dear Team, I would like to inform you that, effective from September 26, 2024 11:59 PM, the grace period service will be discontinued for all customers. Thanks & Regards, Team Tata Play Fiber
    • Customer Service Podcast Episode 1

      Check Out now: https://shorturl.at/Oebt6 Celebrating Excellence in Customer Service with Tata Play Fiber. In this episode of our new podcast series, we shine a spotlight on the exceptional customer service that sets Tata Play Fiber apart. Today, we ...
    • **Cluster Closure Advisory** Service discontinuation

      Dear Team, Attached is the standard advisory for Cluster Closure. Latest Update: The refund details are available in the attached file for these cluster. East of Kailash, GK-1, Greater Kailash-2, Patuli, and Preet Vihar: from 31st Dec'24 services has ...