Grace Service discontinuation from 26 Sep'24 11:59 PM

Grace Service discontinuation from 26 Sep'24 11:59 PM

Dear Team,

I would like to inform you that, effective from September 26, 2024 11:59 PM, the grace period service will be discontinued for all customers. 



Thanks & Regards,
Team Tata Play Fiber
    • Related Articles

    • REMOVAL OF GRACE FACILITY FOR CERTAIN SET OF CUSTOMERS

      Hi, Please refer attached note Regards, Animesh
    • Duplicate Service Request Restriction

      Dear Team, This is to brief you about an innovation on Oneview CRM. Where the agents will be restricted from raising a ticket for a similar service request type – Installation or Technical. Please check the attached deck for reference. Thanks & ...
    • Customer Service Podcast Episode 1

      Check Out now: https://shorturl.at/Oebt6 Celebrating Excellence in Customer Service with Tata Play Fiber. In this episode of our new podcast series, we shine a spotlight on the exceptional customer service that sets Tata Play Fiber apart. Today, we ...
    • Plan Sheet Sep'24

      Dear Team, Please find the attached file for plan sheet. As per the feedbacks, we have simplified the plan sheet format in a simpler way. First attachment consist of 'Retail Plan Sheet - Sep'24' - National Retail plan, Kolkata & Jaipur. Another ...
    • Extra Grace (4 days) has been added in customers' account due to billing downtime.

      Dear Team, Please note, that post billing we have added 4 days (1 day extra) grace instead of 3 days grace period. Hence, the customer might come for the same with dispute on validity. Probable Problem Statement: My current's plan validity is showing ...