Customer Service Podcast Episode 1

Customer Service Podcast Episode 1

Celebrating Excellence in Customer Service with Tata Play Fiber.

 

In this episode of our new podcast series, we shine a spotlight on the exceptional customer service that sets Tata Play Fiber apart. Today, we have the pleasure of interviewing the customer care executives, whose dedication towards customers have not only impressed us but have also contributed to better Net Promoter Scores (NPS).

 

Join us as we delve into the executives' experiences, uncover the secrets behind their exemplary service, and discuss the impact of their efforts on customer satisfaction. This series aims to recognize and celebrate the extraordinary individuals who go above and beyond to ensure a seamless and delightful customer experience. Tune in and get inspired by stories of commitment, excellence, and the human touch that makes all the difference.




Regards,

Tata Play Fiber.


    • Related Articles

    • Duplicate Service Request Restriction

      Dear Team, This is to brief you about an innovation on Oneview CRM. Where the agents will be restricted from raising a ticket for a similar service request type – Installation or Technical. Please check the attached deck for reference. Thanks & ...
    • Grace Service discontinuation from 26 Sep'24 11:59 PM

      Dear Team, I would like to inform you that, effective from September 26, 2024 11:59 PM, the grace period service will be discontinued for all customers. Thanks & Regards, Team Tata Play Fiber
    • High Risk Customer Handling

      Hi Team, Please find attached the High Risk Customer Handling Process in the one pager. Also attached is the list of customer who are currently affected. Regards, Team TPF
    • Missed Chat Customer Calling Script

      Hi Team, Please find attached the missed chat customer calling script. Regards, Team TPF
    • Customer Education Docs

      PFA customer education document with new branding: LL wherever we have received mail regarding installation of LL post contacting customer when we reply attach this PDF Quick Tips – Whenever we receive a mail and if it gets resolved on call post ...