Name Correction Process Update
Hi Team,
Please find attached the updated name correction process. the The BBIT step has been eliminated now.
Regards,
Team TPF
Related Articles
SOC - Process Note
Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
(Minor) Name Correction Process Flow changed
Dear Team, We have revamped the process for (Minor) Name Correction Process Flow changed: 1. The advisors (all LOB) shall raise a name correction request from HOBS CRM / Oneview CRM by filling in the new name details and create a tagging. 2. The ...
Profile Details Change Process
Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber
Zoho Tagging Update
Hi Team, Please find attached the Tagging update deck for the W.COM agents. Regards, Team Tata play Fiber
Security Check Process
Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios: