HOBS Downtime Scripts / Templates

• Related Articles

• Outbound Scripts

  Hi Team, Please find the relevant scripts attached. Welcome campaign verbiages has been updated, below are the mandate check points: Confirmation of the RMN, Email ID and Billing address Plan confirmation, installation quality & speed check 2.4 G and ...

• SR Closure Templates (for SR Closure Team Only)

  Dear Team, Please find attachment for SR Closure Templates. New file has been added. Please note: It is for Back-Office & Outbound - Closure Team Only Thanks and Regards, Team Tata Play Fiber

• Billing details on HOBS are now available on a click!

  Hi Team, Following are the updates going live from 22nd March 2024 on HOBS. The below screenshots indicate that 'Account Details', 'Balance History' and 'Credit Tracking' will appear collapsed, where the user has to click on them to reveal the ...

• How to check plan history on HOBS?

  Hi Team, Please refer to the screenshots below on how to check the customer's previous plan details over HOBS. The below screenshot highlights where an agent needs to click to go for checking the customer's previous plan details. Go to the ...

• HOBS CRM Updated URL for Login

  Dear Team, Please login HOBS CRM, with updated URL below: https://dr-hobs.tataplayfiber.com/cas/login?service Username and Password remains same. Thanks, Team Tata Play Fiber