Call Transfer from HO

Call Transfer from HO

Hi Team,

Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. 

Regards,
Team TPF

    • Related Articles

    • Call Transfer Process of Fiber & DTH (Inbound)

      Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...

    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

    • Mandate norms for Tech tickets - Back-Office

      Hi Team, Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1. Please find attached file for Mandate norms for Tech tickets - Back-Office. Thanks and Regards, Team Tata Play Fiber

    • Retail Welcome Call

      Hi Team, Kindly find the attachment of "Retail Welcome Call" Regards, Nandini Singh

    • Call Me Back Live for Performance Marketing Campaign