Call Transfer from HO

Call Transfer from HO

Hi Team,

Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. 

Regards,
Team TPF
    • Related Articles

    • Call Transfer Process of Fiber & DTH (Inbound)

      Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...
    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
    • Mandate norms for Tech tickets - Back-Office

      Hi Team, Please find Mandate norms for Tech tickets to be followed: Thanks and Regards, Team Tata Play Fiber
    • Generic Call Script

      Dear Team, Please note, effective from 19 Dec’24, we will proceed to add the “Refer a Friend” information on happy call closing - All LOBs. “Thank you for being a valued Tata Play Fiber customer! Refer our services to your friends and family and ...
    • Call Me Back Live for Performance Marketing Campaign