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Call Transfer Process of Fiber & DTH (Inbound)
Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...
Back-Office Dialer (VERVE)
Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
Mandate norms for Tech tickets - Back-Office
Hi Team, Latest Update Mar'25: Calling attempt for Not Connected cases has been revised from 2 to 1. Please find attached file for Mandate norms for Tech tickets - Back-Office. Thanks and Regards, Team Tata Play Fiber
Generic Call Script
Dear Team, Please note, effective from 19 Dec’24, we will proceed to add the “Refer a Friend” information on happy call closing - All LOBs. “Thank you for being a valued Tata Play Fiber customer! Refer our services to your friends and family and ...
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