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Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
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Dear Team, We are live with "Marketing Offers Jan’25 ". Also, check the attached module for more details. Thanks, Team Tata Play Fiber
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Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...
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Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF
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Hi Team, Please find Mandate norms for Tech tickets to be followed: Thanks and Regards, Team Tata Play Fiber