Call Me Back Live for Performance Marketing Campaign
Related Articles
Marketing Offers Feb’25
Dear Team, We are live with "Marketing Offers Feb’25 ". Also, check the attached module for more details. Thanks, Team Tata Play Fiber
Back-Office Dialer (VERVE)
Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
Marketing Offers Closing Script for Happy Outcomes
Hi Team, Latest Update: A new tab invented "My Offer Pitched" (as shown below) - Select the outcome according to the call (Yes/No). It is must to select the offers pitched to the customer, in the Oneview CRM >> "Offer" tab by selecting "Offers ...
Call Transfer Process of Fiber & DTH (Inbound)
Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...
Call Transfer from HO
Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF