Call Me Back Live for Performance Marketing Campaign

Call Me Back Live for Performance Marketing Campaign


    • Related Articles

    • Marketing Offers Feb’25

      Dear Team, We are live with "Marketing Offers Feb’25 ". Also, check the attached module for more details. Thanks, Team Tata Play Fiber
    • Back-Office Dialer (VERVE)

      Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...
    • Marketing Offers Closing Script for Happy Outcomes

      Hi Team, Latest Update: A new tab invented "My Offer Pitched" (as shown below) - Select the outcome according to the call (Yes/No). It is must to select the offers pitched to the customer, in the Oneview CRM >> "Offer" tab by selecting "Offers ...
    • Call Transfer Process of Fiber & DTH (Inbound)

      Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...
    • Call Transfer from HO

      Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF