Call Transfer Process of Fiber & DTH (Inbound)
Dear Team,
Irrespective
of the Set-Top box ‘HD/SD or Android. Transfer the call, In case any Binge related issue on DTH or Set-Top Box.
Thanks, and Regards,
Team Tata Play Fiber
Related Articles
Call Transfer from HO
Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF
DTH Box WO link
Hi Team, Please find attached the briefing update for the DTH Box WO Link. Regards, Team Tata Play Fiber
SOC - Process Note
Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
Security Check Process
Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:
DTH-Binge Delink Update
Hi Team, Please find attached the deck on DTH-Binge Delink update. Regards, Team TPF