Call Transfer Process of Fiber & DTH (Inbound)
Dear Team,
Irrespective
of the Set-Top box ‘HD/SD or Android. Transfer the call, In case any Binge related issue on DTH or Set-Top Box.
Thanks, and Regards,
Team Tata Play Fiber
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Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF
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Hi Team, Please find attached the briefing update for the DTH Box WO Link. Regards, Team Tata Play Fiber
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Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
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Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:
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Dear Team, Please refer to the attachment for Prospect Desk Script Inbound and Outbound. Thanks and Regards, Team Tata Play Fiber