Call Transfer Process of Fiber & DTH (Inbound)

Dear Team,

If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. 

Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective of the Box is available in account or not.   

Thanks, and Regards,

Team Tata Play Fiber

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