Relocation Dialer Disposition Update

• Related Articles

• Relocation

  Dear Team, Reiteration Update Mar'25: IB / OB In case of Partially Ready for Service area: must tag under: Relocation >> New Address >> SR Raised >> NFTR (Fill Address) While raising above service request follow standard format of remarks: LOB_Agent ...

• EMI WhatsApp Prompt Update for Outbound on Dialer

  Hi Team, Below snapshot highlights what prompt a customer would receive regarding the EMI on his/her WhatsApp. Below snapshot highlights how the same is going to reflect on the dialer. Regards, Hamza Ansari

• Back-Office Dialer (VERVE)

  Dear Team, Please find the file attached for Back-Office Dialer (VERVE) for reference. Key points to remember: Dialer Link to Login: https://cesl01-a61.cogentlab.com/agent/Account/Login Until the advisor will not select the ‘Submit’ option next call ...

• Zoho Tagging Update

  Hi Team, Please find attached the Tagging update deck for the W.COM agents. Regards, Team Tata play Fiber

• New Field added on Oneview for Relocation Request

  Hi Team, Please find attached for the reference screenshot of Oneview, where a new field is added while tagging a Relocation Different address request. When submitting a "Relocation – for different address" request via Oneview CRM, a new tab titled ...