Relocation

Dear Team,

Reiteration Update Mar'25: 

1. IB / OB In case of Partially Ready for Service area: must tag under: Relocation >> New Address >> SR Raised >> NFTR (Fill Address)
   
2. While raising above service request follow standard format of remarks: LOB_Agent Name_Address
   [pin-code, state, city, district, building or house number, and locality]. Customer expecting relocation by DD/MM/YYYY.

For Relocation Team: 

1. In contactable case & Area is RFS: From the time of resolution received from GIS team, relocation order shall be placed within 24 Hrs. 
2. In non-contactable case & Area is RFS: Send WhatsApp communication with Script. 
3. In non-contactable case & Area is NRFS: Send Email communication to the customer.  
   

No relocation order needs to be placed for transfers between 3P to TSBB, TSBB to 3P, and 3P to 3P customers/cases. In such instances, a request should be generated without the need to place an order.

Please find the attachment for the 'Relocation '.

Thanks & Regards,

Tata Play Fiber

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