PPPOE Password Reset Process Change - L2

Dear Team,

Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM.

If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: Raise BBIT ticker under VLAN Configuration > VLAN change request > Vlan changes and group should be selected as 'Other technician'. 

If you are unable to access 'Resend' password option.

Raise a FTR under > Partner/Trade >> User Name/Pwd Related > SR raised > FTR > Mention FE number.

Remarks: Error in PPPOE Password Resend option_Agent Number_L2_Additionally Remarks.

Thanks and Regards,

Team Tata Play Fiber

• Related Articles

• Ownership Change Revised Process

  Update: Will this change affect the Tata Play Binge subscription as well? If a customer has a DTH box, this change will not apply. However, for customers with a standalone Tata Play Binge, the Binge RMN will be updated to the new one within 24 Hrs. ...

• Profile Details Change Process

  Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber

• SOC - Process Note

  Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber

• Customer Category Change

  Check the attached deck, for detailed information:

• Payment Cancellation Process

  Dear Provisioning Team, Please refer to the attached file for Payment Cancellation Process on HOBS. Thanks, Team Tata Play Fiber