Customer Category Change

Check the attached deck, for detailed information:

• Related Articles

• Ownership Change Revised Process

  Update: Will this change affect the Tata Play Binge subscription as well? If a customer has a DTH box, this change will not apply. However, for customers with a standalone Tata Play Binge, the Binge RMN will be updated to the new one within 24 Hrs. ...

• Profile Details Change Process

  Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber

• Customer Education Docs

  PFA customer education document with new branding: LL wherever we have received mail regarding installation of LL post contacting customer when we reply attach this PDF Quick Tips – Whenever we receive a mail and if it gets resolved on call post ...

• PPPOE Password Reset Process Change - L2

  Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...

• High Risk Customer Handling

  Hi Team, Please find attached the High Risk Customer Handling Process in the one pager. Also attached is the list of customer who are currently affected. Regards, Team TPF