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Customer Education Docs
PFA customer education document with new branding: LL wherever we have received mail regarding installation of LL post contacting customer when we reply attach this PDF Quick Tips – Whenever we receive a mail and if it gets resolved on call post ...
Profile Details Change Process
Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber
PPPOE Password Reset Process Change - L2
Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...
High Risk Customer Handling
Hi Team, Please find attached the High Risk Customer Handling Process in the one pager. Also attached is the list of customer who are currently affected. Regards, Team TPF