High Risk Customer Handling

High Risk Customer Handling

Hi Team,

Please find attached the High Risk Customer Handling Process in the one pager. 
Also attached is the list of customer who are currently affected. 

Regards,
Team TPF

    • Related Articles

    • Refund Handling Scenario Wise - All LOBs

      Dear Team, Please note: Payment cancellation can be done by SOC team based on "Indrajeet Pal" Approval. Please find the attachment for Refund case handling. Remarks format updated in "Wrong Recharge on other account" scenario. Scenarios: 1. Multiple ...

    • Probable Downgrade Notification on One View

      Probable Downgrade Notification on One View Target LOBs - Outbound Briefing Info - You may receive a "Probability for Downgrade!!!" alert in the One View portal, indicating customers are likely to switch to a lower validity plan (e.g., 12 → 6 → 3 → 1 ...

    • Missed Chat Customer Calling Script

      Hi Team, Please find attached the missed chat customer calling script. Regards, Team TPF

    • Customer Category Change

      Check the attached deck, for detailed information:

    • Old Plan Handling

      Dear Team, Latest Update 3 Jan'25: The 50 Mbps and Fiber-only plans will be visible in the mobile app’s “Plan Section” exclusively to the existing customers accessing these 2 plans. Please find the revision: Thanks!