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Dear Team, Please find the attached script and customer base. Tagging: Technical - No Internet - SR Raised(Assigned to Back Office) If customer calls again then : Technical - Status in Network Outage - Info Provided - FTR TAT - 48 Hrs. Thanks, Team ...
Customer Category Change
Check the attached deck, for detailed information:
Worldwide Outage for Samsung TVs
Worldwide Outage for Samsung TVs Hi All, There is a worldwide outage for Samsung TVs which is resulting in some Apps like Netflix, Prime, etc. not opening. Regards, Tata Play Fiber
Tagging and TAT Update for Internet Outage
New Update This issue stands resolved. Follow the BAU process for tagging. Hi Team, Please note the below tagging for all Outages-Service Affecting, Non-Service Affecting, and Service Degradation. The updated TAT (Turnaround Time) for internet ...
Planned Outage Notification on Oneview CRM
Dear Team, We are pleased to announce an exciting new enhancement in Oneview CRM. Moving forward, you will be able to see notifications for "Planned Outages" (as illustrated below). Planned Event (An internet Outage is planned in customers area): ...