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Tagging and TAT Update for Internet Outage
New Update This issue stands resolved. Follow the BAU process for tagging. Hi Team, Please note the below tagging for all Outages-Service Affecting, Non-Service Affecting, and Service Degradation. The updated TAT (Turnaround Time) for internet ...
Inbound Voice IVR Flow for Outage
Hi Team, Please note, that we have incorporated a Network Outage prompt in Inbound Voice IVR Flow for Outage. Please find attached PPT for reference along with report format in slide 3. Thanks and Regards, Team Tata Play Fiber
Profile Details Change Process
Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber
PPPOE Password Reset Process Change - L2
Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...
Address Utility Change - LOB: Non-Voice
Hi Team. Please find the process update for Address Utility Change. Also attached is the sample Excel file for reference. Thanks & Regards, TATA Play Fiber