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Customer Category Change
Check the attached deck, for detailed information:
Tagging and TAT Update for Internet Outage
New Update This issue stands resolved. Follow the BAU process for tagging. Hi Team, Please note the below tagging for all Outages-Service Affecting, Non-Service Affecting, and Service Degradation. The updated TAT (Turnaround Time) for internet ...
Planned Outage Notification on Oneview CRM
Dear Team, We are pleased to announce an exciting new enhancement in Oneview CRM. Moving forward, you will be able to see notifications for "Planned Outages" (as illustrated below). Planned Event (An internet Outage is planned in customers area): ...
Inbound Voice IVR Flow for Outage
Hi Team, Please note, that we have incorporated a Network Outage prompt in Inbound Voice IVR Flow for Outage. Please find attached PPT for reference along with report format in slide 3. Thanks and Regards, Team Tata Play Fiber
Ownership Change Revised Process
Update: Will this change affect the Tata Play Binge subscription as well? If a customer has a DTH box, this change will not apply. However, for customers with a standalone Tata Play Binge, the Binge RMN will be updated to the new one within 24 Hrs. ...