Inbound Voice IVR Flow for Outage

Inbound Voice IVR Flow for Outage

Hi Team,

Please note, that we have incorporated a Network Outage prompt in Inbound Voice  IVR Flow for Outage.

Please find attached PPT for reference along with report format in slide 3.

Thanks and Regards,
Team Tata Play Fiber
    • Related Articles

    • Inbound Chat Cross Training Module

      Dear Team, Attaching the training module for Inbound Chat. Thanks and Regards, Team Tata Play Fiber
    • Tagging and TAT Update for Internet Outage

      New Update This issue stands resolved. Follow the BAU process for tagging. Hi Team, Please note the below tagging for all Outages-Service Affecting, Non-Service Affecting, and Service Degradation. The updated TAT (Turnaround Time) for internet ...
    • Prospect Desk Script Inbound and Outbound

      Dear Team, Please refer to the attachment for Prospect Desk Script Inbound and Outbound. Thanks and Regards, Team Tata Play Fiber
    • Call Transfer Process of Fiber & DTH (Inbound)

      Dear Team, If any DTH / Binge customer landed on our IVR, they will get a prompt to connect with Binge or DTH team. Still if the customer chosen to land on our (Fiber) IVR, the agents can transfer the call to Tata Play Binge / DTH team irrespective ...
    • POP Change Outage: Pune

      Hi Team, Please find attached the deck on the POP Migration update. The activity will happen between 1.00 a.m. and 6.00 a.m. Regards, Team TPF