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NPS Calling Script
Hi Team, Please find attached the calling scripts for the following campaigns of NPS Survey: Care Email App Recharge FSD Assignment Call Center - Inbound Non-Interacted Customers (NIC) Relocation SR Closure Go to the attachment to download the ...
Net Promoter Score (NPS) on New Installation
Hi Team, We have also started NPS on the new installation. Download the attached deck for more info on the same. The deck contains details on the questions to the customers during the survey along with the details on how to get the report. Regards, ...
Net Promoter Score (NPS) on Care Email Ticket Closure
Hi Team, This is to apprise you that we are live with Net Promoter Score (NPS) on Care Email Ticket Closure. Please refer to the attachment for more details. Regards, Team Tata Play Fiber
Basic Verbiage - One Pager
Hi Team, Please find attached the one pager for basic verbiages for the agent’s reference covering the following: Call opening verbiage RPC verbiage Purpose of call verbiage Hold / Unhold verbiage Call transfer verbiage Call Closing Verbiage Request ...
Marketing Offers Closing Script for Happy Outcomes
Hi Team, Latest Update: A new tab invented "My Offer Pitched" (as shown below) - Select the outcome according to the call (Yes/No). It is must to select the offers pitched to the customer, in the Oneview CRM >> "Offer" tab by selecting "Offers ...