Basic Verbiage - One Pager

Basic Verbiage - One Pager

Hi Team,

 

Please find attached the one pager for basic verbiages for the agent’s reference covering the following:

 

  • Call opening verbiage
  • RPC verbiage
  • Purpose of call verbiage
  • Hold / Unhold verbiage
  • Call transfer verbiage
  • Call Closing Verbiage

 

Request you to use the same across all the calls (including Non-Voice).

 

Regards,

Team TPF

    • Related Articles

    • NPS Closing Verbiage

      Hi Team, Please refer the attachment for NPS Closing Verbiage. Thanks and Regards, Team Tata Play Fiber

    • Whatsapp Communication on One View

      Whatsapp Communication details on One View Whatsapp Communication sent to Customer will now be visible on One View at the bottom of the Customer Information page. This would contain details of WA messages sent from the Tata Play Fiber handle over the ...

    • Duplicate SR Restriction on One View

      Restriction of Duplicate SR on One View If a SR with same Type and Sub-type is already in Open State on HOBS / One View, same SR cannot be raised from One View Error Message which user will get : "Similar service request is already in open state"

    • PLAN NAME VISIBILITY ON ONE VIEW

      Hi All, Plan name is now visible on One View Home page. Please refer the attachmenmt for details Regards, Animesh

    • Probable Downgrade Notification on One View

      Probable Downgrade Notification on One View Target LOBs - Outbound Briefing Info - You may receive a "Probability for Downgrade!!!" alert in the One View portal, indicating customers are likely to switch to a lower validity plan (e.g., 12 → 6 → 3 → 1 ...