Basic Verbiage - One Pager

Basic Verbiage - One Pager

Hi Team,

 

Please find attached the one pager for basic verbiages for the agent’s reference covering the following:

 

  • Call opening verbiage
  • RPC verbiage
  • Purpose of call verbiage
  • Hold / Unhold verbiage
  • Call transfer verbiage
  • Call Closing Verbiage

 

Request you to use the same across all the calls (including Non-Voice).

 

Regards,

Team TPF

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