Basic Verbiage - One Pager

Basic Verbiage - One Pager

Hi Team,

 

Please find attached the one pager for basic verbiages for the agent’s reference covering the following:

 

  • Call opening verbiage
  • RPC verbiage
  • Purpose of call verbiage
  • Hold / Unhold verbiage
  • Call transfer verbiage
  • Call Closing Verbiage

 

Request you to use the same across all the calls (including Non-Voice).

 

Regards,

Team TPF

    • Related Articles

    • Whatsapp Communication on One View

      Whatsapp Communication details on One View Whatsapp Communication sent to Customer will now be visible on One View at the bottom of the Customer Information page. This would contain details of WA messages sent from the Tata Play Fiber handle over the ...

    • Duplicate SR Restriction on One View

      Restriction of Duplicate SR on One View If a SR with same Type and Sub-type is already in Open State on HOBS / One View, same SR cannot be raised from One View Error Message which user will get : "Similar service request is already in open state"

    • PLAN NAME VISIBILITY ON ONE VIEW

      Hi All, Plan name is now visible on One View Home page. Please refer the attachmenmt for details Regards, Animesh

    • WiFi 6 Routers Visibility on the Mobile App

      Hi Team, Please find attached the WiFi 6 routers visibility on the mobile app. Regards, Team TPF

    • Call Transfer from HO

      Hi Team, Please find the document on the update regarding the calls directly transferred from HO to the call center at the press of a button. More details in the deck on how to handle such calls. Regards, Team TPF