DND (Do Not Disturb) Process Reiteration

DND (Do Not Disturb) Process Reiteration

Hi Team,

Please refer to the attached deck for the reiteration of the DND process including the calling script, SPOC email IDs and the  email template reference. 

Regards,
Hamza Ansari 
    • Related Articles

    • Amount Not Reflecting: Process Reiteration

      Hi Team, Please find the document attached regarding the 'Amount Not Reflecting: Process Reiteration'. Regards, Team TPF
    • Landline Configuration Training Module

      Dear Team, Please find attachment for Landline Configuration Steps. Please find the process reiteration for 'Landline Related' scenarios: Thanks & Regards, Tata Play Fiber
    • Security Check Process

      Dear Team, It is now imperative to conduct Right Party Verification on every call, as outlined in the following scenarios:
    • SOC - Process Note

      Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber
    • PPPOE Password Reset Process Change - L2

      Dear Team, Going forward, Netvertex and Crystal will be inaccessible. Hence, the password reset or resend shall be done through HOBS CRM. If in case the customer is not receiving PPPOE password on email or any other issue regarding PPPOE password: ...