COMVIVA CRM View & Tagging

Dear Team,

This is to guide you about the interface and navigation of COMVIVA CRM. 

If any ticket to be raised (NFTR) - Raise it under outcome- "SR Raised" category. 

Please find the attached deck.

Thanks & Regards,

Tata Play Fiber

• Related Articles

• SOC - Process Note

  Dear Team, Please find the attached file, for SOC team covering the case handling. Thanks & Regards, Team Tata Play Fiber

• Binge App Troubleshooting Steps

  Dear Team, Please find the attached deck, for Binge troubleshooting. The deck is designed in a decision tree format or you can find the VOCs by pressing control + F (type the key word of the VOC) followed by enter. Kindly share your inputs in the ...

• Binge Box applicability Matrix

  Hi Team, Please find the Binge Box Applicability matrix deck in attachment for your reference. Important Points to remember: Binge Box Now Free with 100 Mbps 12M OTT plan also Available on No Cost EMI Fiber+OTT Plan as well This update doesn't ...

• JioHotstar back in Tata Play Binge

  Hi Team, Important reiteration: • No refund tagging for JioHotstar. • If the customer cannot add or remove the OTT app to JioHotstar through the 1 OTT App platform change the journey tag under JioHotstar not working. • No compensation can be made if ...

• Tata Group Employee Plans: Process Update for DV Team

  Hi Team, Please find attached the updated deck for Tata Group Employee Onboarding. Regards, Team TPF