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New Sources Added on HOBS
Hi Team, Please find attached the document on the New Sources Added in HOBS: SOC, Repeat Desk & L2. Screenshots of the same attached in the document for reference. Regards, Team TPF
Wallet Pre-Loading Scheme: Get 10% cashback!
Dear Team, Please find the new 'Wallet Pre-Loading Scheme' offer details. Check the full information in the attached deck. Offer is extended for the month of June 2024. Customer Segment : Super High Risk, High Risk DFR Base & 5D,7D & 10D ZU DFR Base. ...
Customer Ticket History tab added on the ZOHO desk.
Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...
New Source Added in Zoho Oneview
Hi Team, Please note, that a new source has been added to Oneview CRM 'Repeat Desk'. Now 3 sources available: 1. Inbound 2. Chat 3. Repeat Desk Regards, Team TPF
New Field Added on ZOHO CRM
Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber