Chat Source Added in Zoho OneView

New Source Added in Zoho Oneview

Hi Team,

​Please note, that a new source has been added to Oneview CRM 'Repeat Desk'. Now 3 sources available:
1. Inbound
2. Chat
3. Repeat Desk

 Regards,

Team TPF


    • Related Articles

    • Inbound Chat Cross Training Module

      Dear Team, Attaching the training module for Inbound Chat. Thanks and Regards, Team Tata Play Fiber

    • New field added on Oneview CRM for Inbound Voice Team

      Hi Team, Please find below, new enhancement on Oneview CRM: Thanks and Regards, Team Tata Play Fiber

    • New Tagging Update Jan’25

      Dear Team, 11 new tagging added in the system. Please refer to the attachment. Also, the timeline for all NFTR remains same as per BAU: 1. BAU Tech/Non-Tech tickets - 24 Hrs. 2. Where CPE collection is being tagged - 48 Hrs. 3. For acquisition ...

    • New OTT Plans - Launch

      Dear Team, Latest Update - In the Account Tab under "Addon OTT Platforms": The preferred/manually selected Apps will reflect in BOLD and complementary apps in normal font. HOBS Nomenclature: HOBS CRM - View for OTT Platforms name under Binge details, ...

    • New Field Added on ZOHO CRM

      Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber