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Prospect Desk Script Inbound and Outbound
Dear Team, Please refer to the attachment for Prospect Desk Script Inbound and Outbound. Thanks and Regards, Team Tata Play Fiber
Outbound Scripts
Hi Team, Please find the relevant scripts attached. Welcome campaign verbiages has been updated, below are the mandate check points: Confirmation of the RMN, Email ID and Billing address Plan confirmation, installation quality & speed check 2.4 G and ...
New Field Added on ZOHO CRM
Hi Team, Please note, that “New field added in ZOHO Desk as Call Back Status”. Thanks and Regards, Team Tata Play Fiber
EMI WhatsApp Prompt Update for Outbound on Dialer
Hi Team, Below snapshot highlights what prompt a customer would receive regarding the EMI on his/her WhatsApp. Below snapshot highlights how the same is going to reflect on the dialer. Regards, Hamza Ansari
Customer Ticket History tab added on the ZOHO desk.
Dear Team, Accessing customers' ticket history is just a click away (for Back-Office team). 1. Click on the 'Customer Ticket History' section under 'Ticket' tab. 2. All tickets raised by the customer, will appear on the left hand side of the screen. ...