Installation Appointment Details

Dear Team,

Please find the attached process for Installation Appointment Details.

Thanks and Regards,

Team Tata Play Fiber

• Related Articles

• Net Promoter Score (NPS) on New Installation

  Hi Team, We have also started NPS on the new installation. Download the attached deck for more info on the same. The deck contains details on the questions to the customers during the survey along with the details on how to get the report. Regards, ...

• Profile Details Change Process

  Dear Team, Please find the standard operating process for Profile Details Change on customer's account. Thanks and Regards, Team Tata Play Fiber

• Contact Details Update on Zoho

  Hi Team, Please find attached the document on how to update contact details on Zoho. Regards, Team TPF

• Auto-Pay Refund and Recovery - Issue Details

  Hi Team, Problem Statement: This is to apprise you that recently an incorrect auto-pay has been done. Due to which in few cases, wrong amount has been debited/credited. This has been corrected for most of the impacted base. Probable Customer VOC: ...

• Acquisition Offers Details

  Dear Team, 150 mei 200 is valid till 28 Feb'25 Please find the attachment for Acquisition Offers Details. Also, a separate sheet has been added for LPS society list. Thanks, Team Tata Play Fiber