Auto-Pay Refund and Recovery - Issue Details

Hi Team,

Problem Statement: This is to apprise you that recently an incorrect auto-pay has been done. Due to which in few cases, wrong amount has been debited/credited.

This has been corrected for most of the impacted base.

Probable Customer VOC: However, in case of wrong amount credited few customers are in barred state now, wherein the wallet balance could be available in customers’ account.

Resolution to be provided: Sir/Ma'am, please recharge your account with the latest offers available in the "My Offer" tab to reactivate your account.

If customer disputes on the payment: I would like to inform you that the amount [XX] we have credited has been consumed already. 

Tagging: Recharge >> Auto-Debit not working >> Info Provided >> FTR 

Thanks!

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